Full-Time Fashion Store Supervisor — Lead, Coach & KPIs

SKIMS; Rosemont (IL); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Bonus program

401(k) plan

Employee discount

Paid time off

Health insurance

Mental health benefits

Parental leave

Referral bonus

Résumé du poste

SKIMS is seeking a Supervisor at Fashion Outlets of Chicago to lead daily store operations, coach team members, and deliver outstanding customer experiences on the sales floor. The role emphasizes leadership by example, strong communication, and achieving KPI goals in a fast-paced fashion retail environment.

You will oversee open/close procedures, zone management, product knowledge, restocks, and colleague onboarding while maintaining brand standards and an inclusive, high-energy culture across

Qualifications

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.
• Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity.
• Strong ability to lead by example and motivate a team in a fast paced environment.

Responsabilités

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Connaissances

Customer service

Team leadership

Communication

Retail operations

Cash handling

Description du poste

SKIMS is seeking a Supervisor at Fashion Outlets of Chicago to lead daily store operations, coach team members, and deliver outstanding customer experiences on the sales floor. The role emphasizes leadership by example, strong communication, and achieving KPI goals in a fast-paced fashion retail environment.

You will oversee open/close procedures, zone management, product knowledge, restocks, and colleague onboarding while maintaining brand standards and an inclusive, high-energy culture across