Customer Service

Arch Resources Group; Hickory (NC); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Arch Resources Group is seeking a Customer Service Representative in Conover, NC, offering a pay rate of $15.00/hr. The role is a day shift (Mon–Fri, 8am–5pm) in a logistics environment, located in Conover, NC 28613.

You will serve as the friendly voice for clients, resolve inquiries, and support sales while maintaining detailed CRM records. Ideal candidates have 3+ years in manufacturing-related customer service, strong phone skills, and the ability to multitask with accuracy.

Formación

• 3+ years of customer service experience in manufacturing or logistics.
• Excellent telephone and written communication skills.
• Strong attendance and ability to multitask in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries by phone, email, or chat with courtesy and clarity.
• Provide product and process information and guide clients through steps.
• Assist with sales questions and upsell where appropriate to improve experience.
• Maintain accurate CRM records and update client details.
• Collaborate with teammates to analyze feedback and drive improvements.
• Use Microsoft Office and related tools for documentation and reporting.
• Communicate effectively with multilingual clients and maintain professionalism.

Conocimientos

Customer service

Multitasking

Telephone skills

Herramientas

AS/400

CRM software

Descripción del empleo

Job Position: Customer Service

Location: Conover, NC 28613

Pay Rate: $15.00/hr

Shift: Customer Service Rep for Logistics Company in Conover, NC. Day Shift - Mon - Fri (8am-5pm) $15/HR

Job Summary

We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face for our clients, providing exceptional support and ensuring their needs are met with professionalism and care. Your energy and positive attitude will help foster strong relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. This paid position offers an exciting opportunity to develop your communication skills while making a real impact on our clients satisfaction.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills.
• Provide comprehensive customer support by addressing questions, resolving issues, and guiding clients through processes with clarity and patience.
• Assist customers with sales-related questions, upselling products or services when appropriate to enhance their experience.
• Maintain accurate records of interactions through data entry in our customer relationship management (CRM) system, ensuring all client details are up-to-date.
• Collaborate with team members to improve service delivery by analyzing customer feedback and sharing insights for continuous improvement.
• Utilize Microsoft Office tools and other computer applications efficiently to manage documentation, reports, and correspondence.
• Demonstrate strong client service skills by actively listening, communicating effectively across diverse audiences including multilingual or bilingual clients and maintaining professionalism at all times.

Experience

Previous 3+ Customer Service experience in Manufacturing - prefer manufacturing or freight background AS400 experience a plus Needs to have excellent telephone skills & multitasking skills Attendance is a must Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy. Excellent communication skills both verbal and written are critical for building rapport with clients from various backgrounds.

Join us as a Customer Service Representative and become a key player in delivering outstanding client experiences! We value energetic individuals who thrive in fast-paced environments and are eager to grow their careers while making a positive difference every day.