Customer Experience Specialist – US Shifts

Talemexa; United States; Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Growth opportunities

Training programs

Diverse clients

Collaborative environment

Descripción de la vacante

Talemexa Pvt Ltd in Phoenix, United States is seeking a friendly Customer Service Representative to join our team as a primary contact for candidates and clients. You will handle inquiries via phone, email, and live chat, ensuring professional, helpful, and solution-oriented support while maintaining accurate CRM records.

The ideal candidate will have strong English communication skills, patience, and a proactive approach to resolving issues, contributing to customer satisfaction and smooth

Formación

• Excellent verbal and written English communication required.
• Ability to handle multiple inquiries while staying organised.
• Experience with CRM systems is preferred.

Responsabilidades

• Handle customer inquiries via phone, email, and live chat.
• Provide accurate information about services, accounts, and scheduling.
• Resolve account-related issues and follow up on requests.
• Maintain records of interactions in the CRM system.
• Escalate complex issues to appropriate departments when needed.

Conocimientos

Excellent English communication

Active listening

Patience & empathy

Problem solving

Educación

High school diploma

Bachelor's degree

Herramientas

CRM software

Email support platforms

Live chat tools

Descripción del empleo

Talemexa Pvt Ltd in Phoenix, United States is seeking a friendly Customer Service Representative to join our team as a primary contact for candidates and clients. You will handle inquiries via phone, email, and live chat, ensuring professional, helpful, and solution-oriented support while maintaining accurate CRM records.

The ideal candidate will have strong English communication skills, patience, and a proactive approach to resolving issues, contributing to customer satisfaction and smooth