Customer Experience Specialist: Trusted Support & Solutions

AppleOne Employment Services; Oxnard (CA); On-site; USD 24,796 - 35,817; Full time

Job summary

AppleOne Employment Services is seeking a Customer Experience Representative to help potential and current customers with product and service questions. You will provide timely, friendly support via phone and email, and assist in maintaining accurate account information.

Ideal candidates communicate clearly, manage a high volume of inquiries, and work well in a team. You will learn our products, quote projects when needed, and contribute to a positive customer experience while meeting company

Qualifications

• Excellent communication skills, including active listening, phone and email etiquette, and excellent grammar in written and verbal skills.
• Open to feedback and able to adjust based on feedback.
• Ability to prioritize and multi‑task while working under the pressure of deadlines.
• Able to quickly retain information or effectively reference notes.
• Possess a strong desire to learn and succeed.
• Very proficient with Outlook, able to manage an inbox and set reminders.
• Familiarity with CRM systems and practices.

Responsibilities

• Work with potential and current customers by providing product and service questions, suggesting additional information that would benefit them.
• Assist in maintaining updated and accurate account/customer contact information.
• Handle large quantities of incoming calls/emails from prospective customers in a friendly and professional manner.
• Resolve product or service complaints/issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information and communicate changes to the appropriate personnel/department.
• Manage a designated territory and work to build customer relationships.
• Assist the sales team as needed by quoting projects and potential orders, including freight quotes.
• Be able to problem solve and make effective decisions and solutions.
• Respond to customers in a timely manner as set by company standards.
• Develop strong company knowledge of product and processes.
• Work as a team by accomplishing related results as needed.
• High emphasis on attention to detail and strong organizational skills.
• Take the extra mile to engage customers.
• Perform any/all other tasks and responsibilities as assigned by Management.

Skills

Clear communication

Active listening

CRM familiarity

Outlook proficiency

Multitasking

Team player

Problem solving

Tools

Outlook

CRM systems

Job description

AppleOne Employment Services is seeking a Customer Experience Representative to help potential and current customers with product and service questions. You will provide timely, friendly support via phone and email, and assist in maintaining accurate account information.

Ideal candidates communicate clearly, manage a high volume of inquiries, and work well in a team. You will learn our products, quote projects when needed, and contribute to a positive customer experience while meeting company