Tier 1 Tech Support & Customer Care Specialist

AppleOne Employment Services; United States; On-site; USD 20,000 - 29,000; Part time

Job summary

AppleOne Employment Services is seeking a Customer Support & Technical Specialist to provide front-line assistance to clients, resolve Tier 1 technical issues, and assist with website navigation.

The role combines customer service with basic troubleshooting, manages support tickets, and captures feedback to help improve products and processes while delivering a positive support experience.

Qualifications

• 1+ year of customer service or technical support experience, preferably in a high-volume support environment.
• Ability to work independently and manage time effectively.
• Strong problem-solving and communication skills.

Responsibilities

• Respond promptly to support requests via phone and email.
• Troubleshoot and resolve Tier 1 technical issues including login/access problems, website navigation, and basic functionality errors.
• Create, track, and manage support tickets through standardized systems.
• Provide clear, step-by-step guidance to clients on system use and product features.
• Maintain up-to-date knowledge of company products, services, and system updates.
• Communicate trends, common issues, and client feedback to internal teams to support product and process improvements.

Skills

Problem solving

Communication

Time management

Independent work

Organizational skills

Education

High School Diploma or GED

Tools

Ticketing systems

CRM platforms

Microsoft Office

Job description

AppleOne Employment Services is seeking a Customer Support & Technical Specialist to provide front-line assistance to clients, resolve Tier 1 technical issues, and assist with website navigation.

The role combines customer service with basic troubleshooting, manages support tickets, and captures feedback to help improve products and processes while delivering a positive support experience.