Tech-Savvy Customer Support Specialist

Apple; Charleston (WV); Remote; USD 27,552 - 41,328; Full time

Job summary

Apple on-line keep crew is seeking out inspired, outgoing, service-minded folks who want to provide Apple customers an unheard of revel in. The customer support professional will offer phone or chat support to clients who've order-repute questions or require adjustments to their orders.

Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable phrases. Leverage a couple of resources of facts to live contemporary on product capabilities, era changes, and

Qualifications

• The role requires strong problem solving and communication skills.
• Ability to work in a fast-paced environment with high accuracy.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• The customer support professional will offer phone or chat support to clients who've order-repute questions or require adjustments to their orders.
• Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable phrases.
• Leverage multiple resources of information to stay current on product capabilities, era changes, and activities that impact customers.

Skills

Problem solving

Ambiguity tolerance

Attention to detail

Decision making

Time management

Technical aptitude

Fast learner

Team collaboration

Excellent communication

Education

Bachelor’s Degree

Job description

Apple on-line keep crew is seeking out inspired, outgoing, service-minded folks who want to provide Apple customers an unheard of revel in. The customer support professional will offer phone or chat support to clients who've order-repute questions or require adjustments to their orders.

Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable phrases. Leverage a couple of resources of facts to live contemporary on product capabilities, era changes, and