Customer Experience Specialist: Track & Resolve Shipments

Oak Harbor Freight Lines, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO accrual (80 hours in first year)

Holiday pay after 90 days

401K matching up to 5%

Job summary

Oak Harbor Freight Lines, Inc. is seeking a Customer Experience Team Member in Phoenix to deliver outstanding front-line service. You will respond to inquiries, track shipments, and resolve issues to ensure world-class customer experiences for internal and external clients.

Use company systems to manage customer data, enter pickups, and maintain relationships in a fast-paced environment. 1–2 years of customer-interaction work, MS Office and AS400 familiarity, and a HS diploma or GED are required.

Qualifications

• 1–2 years of customer-interaction experience.
• LTL freight experience is a plus.
• Excellent written and oral communication.
• Strong PC skills; MS Office; AS400 preferred.
• Detail-oriented; can manage multiple priorities.
• HS diploma or GED/equivalent required.

Responsibilities

• Respond to inquiries via phone and email to resolve issues.
• Track shipments and locate freight using troubleshooting skills.
• Enter pickup information for new requests.
• Build strong customer relationships and expand service offerings.
• Utilize company systems to manage customer and shipment data.
• Perform other duties as assigned.

Skills

Customer service

Communication

MS Office

AS400

Attention to detail

Multitasking

Education

HS diploma or GED

Tools

AS400

Job description

Oak Harbor Freight Lines, Inc. is seeking a Customer Experience Team Member in Phoenix to deliver outstanding front-line service. You will respond to inquiries, track shipments, and resolve issues to ensure world-class customer experiences for internal and external clients.

Use company systems to manage customer data, enter pickups, and maintain relationships in a fast-paced environment. 1–2 years of customer-interaction work, MS Office and AS400 familiarity, and a HS diploma or GED are required.