Regional Customer Experience Leader & Team Mentor

Oak Harbor Freight Lines; Reno (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K - 100% match up to 5%

PTO - 80 hours within 11 months

Holiday pay after 90 days

Employee wellness programs

Job summary

Oak Harbor Freight Lines is seeking a Regional Customer Experience Supervisor to lead and mentor the CX team, ensuring world class service for customers across the Oak Harbor footprint. You will identify training, handle escalations, and work with operations and sales to resolve critical issues.

Join a carrier offering growth opportunities, travel to support multiple terminals, and engagement in leadership programs. A strong focus on customer satisfaction is essential for success.

Qualifications

• 3+ years’ experience in a supervisor role.
• Minimum of 1 year of freight industry experience; LTL preferred.
• Minimum of 3 years of customer service experience.
• Demonstrated leadership, teambuilding and interpersonal skills.
• Ability to influence across levels without formal authority.
• Excellent communication and negotiation skills.
• Strong PC proficiency and MS Office experience.
• Ability to travel to any Oak Harbor location.
• AS400 experience preferred but not required.
• HS diploma or GED/equivalent required.

Responsibilities

• Lead the customer experience team to deliver world class service.
• Identify training opportunities and provide or assign training.
• Handle escalated customer concerns to reach a positive resolution.
• Collaborate with operations leaders and sales to resolve issues.
• Provide weekly performance reports to the Director of Customer Experience.
• Coach, discipline, and participate in hiring processes.
• Oversee onboarding and training for new employees.
• Identify gaps in the customer experience and suggest solutions.
• Participate in Oak Harbor University Leadership Training monthly.
• Travel to support team members at other terminals (less than 10%).
• Perform general office duties and other tasks as assigned.

Skills

Leadership

Teambuilding

Interpersonal skills

Communication skills

Education

High school diploma or GED

Tools

AS400

Job description

Oak Harbor Freight Lines is seeking a Regional Customer Experience Supervisor to lead and mentor the CX team, ensuring world class service for customers across the Oak Harbor footprint. You will identify training, handle escalations, and work with operations and sales to resolve critical issues.

Join a carrier offering growth opportunities, travel to support multiple terminals, and engagement in leadership programs. A strong focus on customer satisfaction is essential for success.