Customer Experience Specialist: Tech-Savvy Relationship Builder

Percepta LLC; Dearborn (MI); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health savings account

Flexible spending account

Tuition reimbursement

Employee assistance program

Employee discount program

Percepta College training

Job summary

Percepta LLC is seeking a Customer Experience Specialist in Dearborn, MI to deliver exceptional service for a mobility-focused program. You will guide members through phone, video, and online chat, teaching users how to navigate a new social-media-enabled experience.

The role emphasizes building loyalty by delivering an outstanding member experience, diagnosing issues, and guiding customers with empathy and patience. Open to relocation and travel.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• Experience in training, public relations, sales, marketing, or customer service are valued.

Responsibilities

• Provide an exceptional member experience in every interaction.
• Provide insightful advice and direct support to members; diagnose issues and resolve.
• Partner with legacy App owners for troubleshooting and resolution.
• Research and resolve billing or payment issues; own the member experience end-to-end.
• Identify and present ideas to improve the program.

Skills

Communication

Phone/video chat

Social media

Customer service

Multi-tasking

Time management

Problem solving

Relationship building

Education

High School Diploma

Associates Degree

Bachelor’s Degree

Tools

Facebook

Twitter

Instagram

LinkedIn

Job description

Percepta LLC is seeking a Customer Experience Specialist in Dearborn, MI to deliver exceptional service for a mobility-focused program. You will guide members through phone, video, and online chat, teaching users how to navigate a new social-media-enabled experience.

The role emphasizes building loyalty by delivering an outstanding member experience, diagnosing issues, and guiding customers with empathy and patience. Open to relocation and travel.