Hybrid Marketing Customer Care Specialist

Percepta; Dearborn (MI); Ibrido; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental/Vision/Life Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Employee Rewards Program

Descrizione del lavoro

Percepta is seeking a Customer Care Representative I Marketing in Dearborn, MI. You will be the single point of contact for dealer inquiries, addressing sales and product knowledge while providing timely resolutions.

Responsibilities include handling calls, emails, and chats, documenting contacts, and supporting online applications. The role emphasizes cross-functional collaboration, process improvement, and adherence to Percepta policies.

Competenze

• Associate degree or 2+ years of college preferred; High School Diploma required.
• 1-3 years of Customer Service experience preferred.
• Ability to troubleshoot and analyze problems; strong written and verbal communication.

Mansioni

• Serve as a single point of contact for customers addressing sales, product knowledge, service issues, dealer information, and resolutions.
• Handle inbound/outbound calls, email, and other correspondence to support dealer inquiries.
• Document dealer contacts and analyze information to set up research when needed.
• Provide online support for applications and respond to internal and external dealer inquiries.
• Identify process improvements and best practices for the team and report concerns to leadership.

Conoscenze

Customer Service

Multi-tasking

Email proficiency

PC navigation

Communication skills

Troubleshooting

Reliability

Written communication

Formazione

Associate degree or 2+ years college

High School Diploma

Descrizione del lavoro

Percepta is seeking a Customer Care Representative I Marketing in Dearborn, MI. You will be the single point of contact for dealer inquiries, addressing sales and product knowledge while providing timely resolutions.

Responsibilities include handling calls, emails, and chats, documenting contacts, and supporting online applications. The role emphasizes cross-functional collaboration, process improvement, and adherence to Percepta policies.