Customer Care Specialist — Growth & Benefits

DTG (Digital Technology Group Inc); Tampa (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO with rollover

Professional development

Growth opportunities

Promotion-from-within culture

Stable, growing company

Friendly, professional environment

Job summary

Digital Technology Group Inc. in Tampa, FL is seeking a Customer Service Representative to be the organized, dependable voice for every order and inquiry.

You will master our product line, order systems, and become a trusted contact for our client base. This is a support role focused on customer satisfaction and retention, not sales, with opportunities to contribute to events, promotions, and daily operations within a fast-paced, growing company.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Word and Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-service mindset and teamwork.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and live chat.
• Process orders accurately and follow through to ensure timely, accurate delivery.
• Build rapport with customers and maintain detailed, up-to-date account information in our systems.
• Coordinate with the sales team on orders, promotions, special requests, and customer needs.
• Resolve issues and complaints promptly, escalating to the right team members when needed.
• Support the team on event planning, marketing initiatives, and special projects.
• Maintain organized records and thorough documentation of customer interactions.

Skills

Verbal and written communication

Organization

MS Office proficiency

Multi-tasking

Customer-service mindset

Team-friendly attitude

Experience in fast-paced environments

Tools

CRM software

Live chat platforms

Job description

Digital Technology Group Inc. in Tampa, FL is seeking a Customer Service Representative to be the organized, dependable voice for every order and inquiry.

You will master our product line, order systems, and become a trusted contact for our client base. This is a support role focused on customer satisfaction and retention, not sales, with opportunities to contribute to events, promotions, and daily operations within a fast-paced, growing company.