Customer Experience Specialist — Support & Solutions

A2LA; Boulder (CO); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

403(b) retirement plan

Medical, dental, HSA, FSA

Paid time off

Holidays

Job summary

A2LA is seeking a Customer Care Representative to join our Boulder team. You will collaborate with Business Development and Accreditation Services to deliver proactive support, resolve inquiries, and maintain customer records across email, phone, chat, and in person.

The role emphasizes a customer-first mindset, empathy, and strong communication skills. Prior experience with CRM systems is a plus, and the position offers a comprehensive benefits package and competitive hourly pay.

Qualifications

• Excellent communication and active listening skills.
• Service-oriented and able to resolve customer concerns.
• Proficient with computers and learning new software.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and requests.
• Communicate with customers through email, phone, chat, and in person.
• Collaborate with Business Development and Accreditation Services to advocate for customers.
• Assist with applications, batching, and accreditation processes.
• Receive and process requests for quotes and keep records of interactions.
• Promote A2LA services and generate sales leads.

Skills

Active listening

Communication

CRM experience

Multi-tasking

Customer service

Education

High school diploma

Tools

Salesforce

Job description

A2LA is seeking a Customer Care Representative to join our Boulder team. You will collaborate with Business Development and Accreditation Services to deliver proactive support, resolve inquiries, and maintain customer records across email, phone, chat, and in person.

The role emphasizes a customer-first mindset, empathy, and strong communication skills. Prior experience with CRM systems is a plus, and the position offers a comprehensive benefits package and competitive hourly pay.