Customer Experience Specialist

Kedia Corporation; Denver (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

A global services company in Denver, Colorado seeks a customer service representative to handle inquiries and resolve complaints for customers. You will interact with clients via phone and ensure records are maintained accurately. Proficiency in customer relationship management software and excellent communication skills are essential. This position offers an engaging environment with opportunities for growth within a fast-paced industry.

Qualifications

• Strong knowledge of customer service principles and processes.
• Proficient in maintaining customer records and handling complaints.
• Ability to use contact center software effectively.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Customer interaction

Problem resolution

Record keeping

CRM software competency

Communication skills

Tools

Autodialers

Contact center software

CNN and ACD systems

Microsoft Excel

Job description

A global services company in Denver, Colorado seeks a customer service representative to handle inquiries and resolve complaints for customers. You will interact with clients via phone and ensure records are maintained accurately. Proficiency in customer relationship management software and excellent communication skills are essential. This position offers an engaging environment with opportunities for growth within a fast-paced industry.