Customer Service Representative (Part-Time)

ALine; United States; Hybrid; USD 17,000 - 25,000; Part time

Job summary

ALine is seeking a Customer Service Representative to support senior living communities from Louisville, KY. This part-time role is remote/hybrid with weekend shifts and flexible scheduling.

Training is cohort-based to ensure fresh hires learn quickly and build strong team bonds. You will respond to inquiries via multiple channels, provide accurate information, and help customers troubleshoot issues while documenting interactions in the CRM system.

Qualifications

• High School Diploma required and strong communication skills essential.
• Customer-focused attitude and genuine desire to assist prospects.
• Problem-solving abilities to resolve issues efficiently and accurately.
• Ability to learn quickly and manage multiple tasks with competing priorities.
• Excellent time management and teamwork to support diverse customer inquiries.
• Empathy and patience in handling sensitive senior-living related inquiries.
• Technical proficiency with basic software and CRM systems.
• Ability to de-escalate conflicts and provide calm, effective resolutions.
• Commitment to continuous learning and staying updated on policies.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media channels.
• Provide accurate information about products, services, and company policies.
• Assist customers in troubleshooting technical issues with products or services, guiding them through solutions.
• Document all customer interactions accurately in the CRM system, including inquiries, resolutions, and follow-ups.
• Collaborate with team members, supervisors, or departments to resolve complex issues or escalate as needed.
• Meet or exceed performance metrics such as call handling time, adherence, and call quality.
• Maintain a positive and professional demeanor, representing the brand effectively.
• Stay updated on product knowledge, policies, and industry trends through training and self-learning.
• Adhere to data security, privacy, and compliance guidelines.
• Seek opportunities for process improvements in customer service workflows.
• Uphold a high standard of service excellence to foster customer loyalty.

Skills

Strong Communication Skills

Customer-Focused Attitude

Problem-Solving Ability

Adaptability

Time Management

Team Player

Empathy and Patience

Technical Proficiency

Conflict Resolution

Continuous Learning

Education

High School Diploma

Tools

CRM Systems

Microsoft Office

Job description

Customer Service Representative (Part-Time)

Louisville, KY, USA

Kentucky, USA

Job Description

Posted Wednesday, August 19, 2026 at 4:00 AM

Aline is a leading provider of support services for senior living communities, specializing in helping prospects and their loved ones find the ideal living arrangement tailored to their needs. Our team is dedicated to offering compassionate guidance throughout the decision-making process, ensuring a smooth and supportive experience. We are seeking talented Customer Service Representatives to join our team in supporting the senior living communities we partner with. The ideal candidate will bring a positive attitude, keen attention to detail, and a commitment to punctuality. In this crucial role, you will assist prospects in their search for a suitable senior living community. This position is remote/hybrid, with flexibility in scheduling, including weekend shifts, and consecutive days off. Please note that Saturdays and Sundays are considered regular workdays and are not available as days off. Our comprehensive training program is conducted in cohorts, allowing new hires to learn and grow together while building lasting relationships from day one. This structured approach ensures you receive the support you need to thrive in your role. Shifts include: Wednesdays- 8:00 PM - 12:00 AM EST and 12:00 PM - 8:30 PM, Saturday-Sunday Join us and become part of a community dedicated to making a meaningful difference in the lives of seniors and their families.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media channels.
• Provide accurate information about products, services, and company policies to addresscustomer inquiries.
• Assist customers in troubleshooting technical issues with products or services, guiding themthrough step-by-step solutions when necessary.
• Document all customer interactions accurately and thoroughly in the CRM system, includingdetails of inquiries, resolutions, and any follow-up actions required.
• Collaborate with other team members, supervisors, or departments to resolve complex issues orescalate unresolved matters as needed.
• Meet or exceed performance metrics such as call handling time, adherence, call quality.
• Maintain a positive and professional demeanor in all customer interactions, representing thecompany's brand values and image effectively.
• Stay updated on product knowledge, company policies, and industry trends through trainingsessions and self-directed learning.
• Adhere to company guidelines and protocols for data security, privacy, and compliance withregulations.
• Continuously seek opportunities for process improvement or efficiency enhancement in customerservice workflows.
• Uphold a high standard of service excellence, ensuring each customer interaction leaves apositive impression and fostered customer loyalty.

Qualifications

• High School Diploma
• Strong Communication Skills: Clear verbal and written communication.
• Customer-Focused Attitude: Genuine desire to assist prospects courteously.
• Problem-Solving Ability: Analytical skills to resolve issues efficiently.
• Adaptability: Ability to learn quickly and manage various tasks.
• Time Management: Prioritization skills to handle tasks promptly.
• Team Player: Collaborative mindset to work effectively with others.
• Empathy and Patience: Understanding and calm demeanor with customers.
• Technical Proficiency: Basic knowledge of relevant software and systems.
• Conflict Resolution: Ability to de-escalate and find solutions diplomatically.
• Continuous Learning: Willingness to stay updated and grow professionally.