Customer Care Specialist: Proactive Support & Solutions

American Association For Laboratory Accreditation; Boulder (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

403(b) retirement plan

Medical, dental, HSA, FSA benefits

Life insurance

Short/long-term disability

Tuition reimbursement

Paid time off

Job summary

The American Association For Laboratory Accreditation (A2LA) is seeking a Customer Care Representative to join our expanding team in Boulder, CO. You will collaborate with Business Development and Accreditation Services to deliver proactive customer service and support across multiple channels.

You should be a strong communicator with empathy, capable of handling inquiries via email, phone, chat, and in person, and comfortable using CRM software.

Qualifications

• Excellent communication and active listening skills.
• Service-oriented with the ability to resolve customer concerns.
• Proficient computer skills and the ability to learn new software.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt to different people.
• Desire to learn about A2LA services.
• High school diploma or equivalent.
• Customer service experience required.
• Experience with Salesforce or another CRM is a plus.

Responsibilities

• Collaborate with Business Development and Accreditation Services to provide excellent, proactive customer service.
• Respond promptly to customer inquiries via email, phone, chat, or in person.
• Maintain records of customer interactions and transactions.
• Promote and educate customers on A2LA services and generate sales leads where possible.
• Assist with applications, batching, final accreditation, annual reviews, and extension processes.
• Receive and process requests for quotes.
• Go the extra mile to ensure customer satisfaction.

Skills

Excellent communication

Customer service

Empathy

Active listening

CRM experience

Proficient with computers

Time management

Adaptability

Sales awareness

Education

High school diploma or equivalent

Tools

Salesforce or CRM

Job description

The American Association For Laboratory Accreditation (A2LA) is seeking a Customer Care Representative to join our expanding team in Boulder, CO. You will collaborate with Business Development and Accreditation Services to deliver proactive customer service and support across multiple channels.

You should be a strong communicator with empathy, capable of handling inquiries via email, phone, chat, and in person, and comfortable using CRM software.