Customer Support & Solutions Specialist

Jefferson Theododore Lawn Care; Boulder (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage: Medical, dental, &

Retirement savings: 401(k) or Roth IRA

Paid time off: Vacation, sick leave, &

Additional pay: Bonuses, shift diffs,/

Job summary

Jefferson Theododore Lawn Care in Boulder, CO is seeking a Customer Service Representative to manage a high volume of calls, identify customer needs, and build lasting relationships through clear communication. You will use CRM tools and provide accurate information to meet service targets and ensure customer satisfaction.

The role emphasizes handling inquiries, following up on resolutions, and documenting interactions to support a positive customer experience.

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Skills

Customer service

Phone support

Active listening

Communication skills

Quota attainment

CRM software

Tools

CRM software

Job description

Jefferson Theododore Lawn Care in Boulder, CO is seeking a Customer Service Representative to manage a high volume of calls, identify customer needs, and build lasting relationships through clear communication. You will use CRM tools and provide accurate information to meet service targets and ensure customer satisfaction.

The role emphasizes handling inquiries, following up on resolutions, and documenting interactions to support a positive customer experience.