Contract Customer Experience Specialist

Kedia Corporation; Aurora (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading global services provider is seeking a Customer Service Representative in Aurora, CO. The role involves assisting customers through various channels, resolving issues, and maintaining accurate records. Candidates should possess strong communication skills and the ability to handle complaints professionally. This is a contract position that offers the opportunity to work in a dynamic, growth-oriented environment. If you are passionate about providing excellent customer service, we welcome your application.

Qualifications

• Ability to effectively communicate and listen to customers.
• Demonstrated problem sensitivity and ability to recognize issues.
• Experience in customer service roles or related experience.

Responsibilities

• Confer with customers via phone or in person to provide information and assistance.
• Keep detailed records of customer interactions and transactions.
• Resolve service or billing complaints effectively.
• Determine service charges and collect payments as necessary.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

CRM software

Contact center software

Spreadsheet software

Job description

A leading global services provider is seeking a Customer Service Representative in Aurora, CO. The role involves assisting customers through various channels, resolving issues, and maintaining accurate records. Candidates should possess strong communication skills and the ability to handle complaints professionally. This is a contract position that offers the opportunity to work in a dynamic, growth-oriented environment. If you are passionate about providing excellent customer service, we welcome your application.