Customer Experience Specialist — Support & Billing

Acadental; Overland Park (KS); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Acadental is seeking a Customer Support Specialist in Overland Park, KS to deliver top-tier assistance to customers via phone, email, and chat. You will handle inquiries, process orders, and help with returns while maintaining accurate records.

A bachelor's degree and strong communication are required, with a willingness to learn AR/AP tasks. The role emphasizes teamwork, precise data handling, and a customer-centric mindset in a fast-paced environment, with benefits including health and 401(k)

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Strong organizational and analytical skills.
• Ability to multitask and work in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Previous customer service experience preferred, but not required.
• Knowledge of accounting principles is a plus.
• Intermediate level MS Excel required.
• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Responsibilities

• Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
• Provide accurate information about our products, services, and policies.
• Assist with order processing, returns, exchanges and shipping.
• Resolve customer complaints or issues in a timely and satisfactory manner.
• Maintain customer records and update databases as needed.
• Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
• Collaborate with other team members and departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Organization

Attention to detail

Multitasking

Customer service experience

MS Excel

Accounts Receivable/Payable

Team collaboration

Education

Bachelor's degree

Tools

MS Excel

Microsoft Office

Job description

Acadental is seeking a Customer Support Specialist in Overland Park, KS to deliver top-tier assistance to customers via phone, email, and chat. You will handle inquiries, process orders, and help with returns while maintaining accurate records.

A bachelor's degree and strong communication are required, with a willingness to learn AR/AP tasks. The role emphasizes teamwork, precise data handling, and a customer-centric mindset in a fast-paced environment, with benefits including health and 401(k)