Customer Support Specialist

Acadental; Overland Park (KS); Sur place; USD 52 000 - 64 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

Résumé du poste

Acadental is seeking a Customer Support Specialist in Overland Park, KS to deliver top-tier assistance to customers via phone, email, and chat. You will handle inquiries, process orders, and help with returns while maintaining accurate records.

A bachelor's degree and strong communication are required, with a willingness to learn AR/AP tasks. The role emphasizes teamwork, precise data handling, and a customer-centric mindset in a fast-paced environment, with benefits including health and 401(k)

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Strong organizational and analytical skills.
• Ability to multitask and work in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Previous customer service experience preferred, but not required.
• Knowledge of accounting principles is a plus.
• Intermediate level MS Excel required.
• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Responsabilités

• Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
• Provide accurate information about our products, services, and policies.
• Assist with order processing, returns, exchanges and shipping.
• Resolve customer complaints or issues in a timely and satisfactory manner.
• Maintain customer records and update databases as needed.
• Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
• Collaborate with other team members and departments to ensure customer satisfaction.

Connaissances

Verbal communication

Written communication

Problem solving

Organization

Attention to detail

Multitasking

Customer service experience

MS Excel

Accounts Receivable/Payable

Team collaboration

Formation

Bachelor's degree

Outils

MS Excel

Microsoft Office

Description du poste

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Are you a people person with excellent communication skills? Do you enjoy helping others and resolving issues with a friendly and professional approach? We are seeking a conscientious, dependable, and detail-oriented person to join our Customer Support Specialist team and provide top-notch service to our valued customers.

Responsibilities:

• Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
• Provide accurate information about our products, services, and policies.
• Assist with order processing, returns, exchanges and shipping.
• Resolve customer complaints or issues in a timely and satisfactory manner.
• Maintain customer records and update databases as needed.
• Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
• Collaborate with other team members and departments to ensure customer satisfaction.

Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Strong organizational and analytical skills
• Ability to multitask and work in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude
• Previous customer service experience preferred, but not required.
• Knowledge of accounting principles is a plus.
• Intermediate level MS Excel required.
• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Job Type: Full-time
• Schedule: 8 hour shift

EDUCATION

Bachelor's degree.

We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth.