Customer Experience Specialist (Support & Billing)

Express Employment Professionals - Cincinnati East; Cleveland (OH); On-site; USD 26,000 - 28,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to assist customers by resolving complaints, processing orders, and delivering information about products and services. This role requires good communication, strong computer skills, and a customer-focused approach.

Training is provided on the job. The candidate should be able to operate a telephone, computer, and office equipment, with schedule stability in a Monday–Friday pattern and standard

Qualifications

• High school diploma or equivalent required.
• Must be good at communicating and interacting with people.
• Adept at using computers.

Responsibilities

• Listen to customers’ questions and concerns and provide answers or responses.
• Provide information about products and services.
• Take orders, calculate charges, and process billing or payments.
• Review customer accounts and make changes, if necessary.
• Handle returns or complaints.
• Record details of customer contacts and actions taken.
• Refer customers to supervisors or more experienced employees.

Skills

Communication

Computer skills

Customer service

Interpersonal

Listening

Patience

Problem-solving

Education

High school diploma or equivalent

Job description

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to assist customers by resolving complaints, processing orders, and delivering information about products and services. This role requires good communication, strong computer skills, and a customer-focused approach.

Training is provided on the job. The candidate should be able to operate a telephone, computer, and office equipment, with schedule stability in a Monday–Friday pattern and standard