Guest Engagement Specialist — Flexible Schedule | $20/hr

Express Employment Professionals - Cincinnati East; Knoxville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East seeks a Help Desk Specialist in Knoxville, TN. This customer-focused role centers on greeting callers and handling inquiries with accurate research and detail-oriented data entry.

Join a team that values people skills and offers a stable, on-site work environment with competitive hourly pay and opportunities to make a real impact through every interaction.

Qualifications

• Customer-facing experience is preferred.
• Strong verbal and written communication abilities.
• Ability to stay organized when handling inquiries.

Responsibilities

• Be the friendly first point of contact by answering incoming calls, texts, chats, and emails
• Conduct account research to support customers with accuracy
• Provide shipping & logistics support to keep everything running smoothly
• Handle data entry with precision and attention to detail

Skills

People skills

Customer service

Communication skills

Job description

Express Employment Professionals - Cincinnati East seeks a Help Desk Specialist in Knoxville, TN. This customer-focused role centers on greeting callers and handling inquiries with accurate research and detail-oriented data entry.

Join a team that values people skills and offers a stable, on-site work environment with competitive hourly pay and opportunities to make a real impact through every interaction.