Customer Experience Specialist - Solutions & Upsell

PIP Global Safety; Latham (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

PIP Global Safety is seeking a Customer Experience Specialist to provide exceptional customer support via telephone, email, and chat. Responsibilities include resolving customer concerns and upselling products. The ideal candidate will have a high school diploma, experience in customer contact, and strong communication skills.

The position offers a dynamic environment where teamwork and attention to detail are essential. If you are dedicated to delivering a positive customer experience, we invite you to apply.

Qualifications

• High school diploma; associate's degree preferred.
• Previous customer contact experience required.
• Strong verbal and written communication skills.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Resolve customer concerns like mis-shipments and returns.
• Upsell products when appropriate on customer calls.

Skills

Customer centricity

Problem-solving

Attention to detail

Education

High School Diploma (Associate's degree preferred)

Tools

Microsoft Outlook

Windows OS

Job description

PIP Global Safety is seeking a Customer Experience Specialist to provide exceptional customer support via telephone, email, and chat. Responsibilities include resolving customer concerns and upselling products. The ideal candidate will have a high school diploma, experience in customer contact, and strong communication skills.

The position offers a dynamic environment where teamwork and attention to detail are essential. If you are dedicated to delivering a positive customer experience, we invite you to apply.