Customer Experience Specialist

PIP Global Safety; Latham (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

PIP Global Safety is seeking a Customer Experience Specialist to provide exceptional customer support via telephone, email, and chat. Responsibilities include resolving customer concerns and upselling products. The ideal candidate will have a high school diploma, experience in customer contact, and strong communication skills.

The position offers a dynamic environment where teamwork and attention to detail are essential. If you are dedicated to delivering a positive customer experience, we invite you to apply.

Qualifications

• High school diploma; associate's degree preferred.
• Previous customer contact experience required.
• Strong verbal and written communication skills.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Resolve customer concerns like mis-shipments and returns.
• Upsell products when appropriate on customer calls.

Skills

Customer centricity

Problem-solving

Attention to detail

Education

High School Diploma (Associate's degree preferred)

Tools

Microsoft Outlook

Windows OS

Job description

Job Summary

The Customer Experience Specialist provides high‑quality customer support and problem resolution utilizing telephone, email, and chat technologies. This position is responsible for managing general customer concerns such as mis‑shipments, returns, and pricing discrepancies, escalating as needed to ensure timely resolution. The Specialist will use skills gained from training, education, or experience to fulfill daily responsibilities and work in a team environment to maximize overall performance.

Candidate Qualities

• Customer centric – Assist customers via telephone, email, and chat with exceptional service delivery and ensure a positive experience from start to finish.
• Problem solver – Diagnose and resolve issues using department tools, resources, and business judgment, increasing customer confidence in PIP products.
• Team player – Demonstrate continuous improvement, solid business skills, and support for department and company objectives while working cross‑functionally.
• Agile – Upsell the PIP product line on incoming calls and, when appropriate, on outgoing calls to customers.
• Detail oriented – Ensure productivity and quality levels meet or exceed customer expectations.

Qualifications

• High School Diploma (Associate’s degree preferred).
• Previous experience in a telephonic or personal customer contact position.
• Commitment to developing strong customer relationships and resolving issues on the first pass.
• Strong written and verbal proficiency with attention to detail and accuracy.
• Flexibility to work in a fast‑paced, multi‑task team environment.
• Basic PC knowledge, working knowledge of Microsoft Outlook, Windows OS, Internet, and mainstream web browsers.