Customer Support & Solutions Specialist

Global Exterior Experts; Aurora (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Global Exterior Experts is seeking a Customer Service Representative to engage with customers, identify needs, process requests, upscale complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

The role emphasizes effective communication, use of CRM tools, and maintaining high service standards, with opportunities for ongoing training and growth

Qualifications

• High school diploma or GED required.
• Experience as CSR or in a similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with strong time management.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect information, and provide solutions.
• Refer to premade scripts for various topics.
• Use best practices to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Excellent phone communication

Verbal communication

Active listening

Time management

Calm under pressure

Computer proficiency

CRM software

Education

High school diploma/GED

Job description

Global Exterior Experts is seeking a Customer Service Representative to engage with customers, identify needs, process requests, upscale complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

The role emphasizes effective communication, use of CRM tools, and maintaining high service standards, with opportunities for ongoing training and growth