Customer Experience Specialist — Service & Solutions

Industrial Fumigant Company; Durham (NC); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) match up to 6%

Employee stock purchase plan

Paid time off & holidays

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Employee discounts

Referral bonuses

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to provide information to prospects, schedule services, and resolve billing issues. You will interact with customers via Route Point software, maintain files, and support invoicing processes. A 1 year background in customer service and basic computer/phone skills are required, along with a high school diploma or GED.

The role offers competitive pay, benefits, and opportunities for growth in a friendly team environment.

Qualifications

• 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.

Skills

Customer service

Phone etiquette

Basic computer skills

Education

High school diploma or GED

Tools

Telephone system usage

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative to provide information to prospects, schedule services, and resolve billing issues. You will interact with customers via Route Point software, maintain files, and support invoicing processes. A 1 year background in customer service and basic computer/phone skills are required, along with a high school diploma or GED.

The role offers competitive pay, benefits, and opportunities for growth in a friendly team environment.