Customer Service Representative

Rollins, Inc.; Phoenix (AZ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) plan with company match

Paid Time off and holidays

Tuition reimbursement

Employee referral bonuses

Professional growth opportunities

Job summary

Rollins, Inc. is seeking a Customer Service Representative in Phoenix, Arizona. In this role, you will provide exceptional customer service, resolve inquiries, and maintain positive interactions with customers. You'll also manage service scheduling and documentation.

Candidates should have at least one year of customer service experience and a high school diploma or GED. The position offers competitive pay, comprehensive benefits, and opportunities for professional growth.

Qualifications

• 1 year of previous customer service experience is required.
• Basic understanding of computers and company telephone features.
• Must be 18 years or older.

Responsibilities

• Provide positive customer experiences that encourage service continuation.
• Answer questions and resolve issues for customers.
• Schedule services and handle customer inquiries professionally.

Skills

Customer service experience

Basic computer skills

Telephone etiquette

Problem-solving

Education

High school diploma or GED

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Perks

• Competitive pay $
• $18 Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Qualifications

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #HTPD290HWE