Customer Service Representative

HomeTeam Pest Defense; Lake Worth (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

HomeTeam Pest Defense in Lake Worth, TX is seeking a friendly Customer Service Representative to provide information, answer questions, schedule services, and guide customers through pricing (non-termite) using Route Point software. You will maintain customer files, handle payments, and escalate issues to managers.

Candidates should have 1 year of customer service experience, basic computer skills, and a high school diploma or GED.

Qualifications

• 1 year of previous customer service experience
• Basic understanding of computers
• Basic understanding of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s)
• Interact with customers by scheduling various pest and builder related services using Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Follow up with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• Print, distribute, and review service tickets for technicians
• Calm and diffuse angry customers when needed
• Escalate inquiries to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Basic computer skills

Telephone etiquette

Problem solving

Education

High school diploma or GED

Tools

Route Point software

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Benefits

• Competitive pay $$
• $18.00 Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Qualifications

Minimum Requirements:

• 1 year of previous customer service experience
• Basic understanding of computers
• Basic understanding on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer