Customer Experience Specialist - Service Scheduler

Hireology; Vernon (Wyoming County); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Healthcare benefits

401(k) with company match

Paid time off

Disability & life insurance

Career growth opportunities

Job summary

The C. Harper Auto Group's Business Development Center is seeking a Customer Service Specialist to be the first point of contact for customers across multiple dealership locations. You will handle inbound inquiries, schedule service appointments, and ensure a premium experience with friendly, professional service.

The ideal candidate is highly communicative, tech-savvy with MS Office and CRM experience, and can manage data entry and follow-up surveys to drive satisfaction. Training is provided.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and Google Suite; CRM experience preferred with training provided.

Responsibilities

• Handle 80-150 inbound calls per day, ensuring customers feel valued.
• Schedule service appointments across dealership locations.
• Data entry and management of customer information in databases.

Skills

Communication skills

Tech-savvy

Organized & detail-oriented

Team player with initiative

Call center experience

Tools

Microsoft Office

Google Suite

CRM software

Job description

The C. Harper Auto Group's Business Development Center is seeking a Customer Service Specialist to be the first point of contact for customers across multiple dealership locations. You will handle inbound inquiries, schedule service appointments, and ensure a premium experience with friendly, professional service.

The ideal candidate is highly communicative, tech-savvy with MS Office and CRM experience, and can manage data entry and follow-up surveys to drive satisfaction. Training is provided.