BDC Service Concierge: Inbound Calls & Appointments

RiseMe; Belle Vernon (Fayette County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Healthcare Benefits

401(k) with Company Contribution

Paid Time Off

Disability & Life Insurance

Career Growth

Job summary

The C. Harper Auto Group’s Business Development Center is seeking a Customer Service Specialist to be the first point of contact for customers, handling inbound inquiries and scheduling service appointments across our dealership locations.

You will engage customers professionally, enter data accurately, conduct post-service follow-ups, and collaborate with a team to drive continuous improvement. This role offers growth within a family-owned business with 40+ years of industry service.

Qualifications

• Excellent verbal and written communication skills.
• CRM experience and proficiency with MS Office/Google Suite.
• Strong time management and attention to detail.
• Team player with initiative; able to work independently.
• Call center experience is a plus.

Responsibilities

• Handle 80-150 inbound inquiries per day and schedule service appointments.
• Enter and maintain customer data in databases for smooth operations.
• Perform post-service follow-up to gather feedback and improve service quality.
• Collaborate with team and participate in training and improvement initiatives.

Skills

Communication

CRM experience

MS Office

Google Suite

Time management

Attention to detail

Team player

Call center

Job description

The C. Harper Auto Group’s Business Development Center is seeking a Customer Service Specialist to be the first point of contact for customers, handling inbound inquiries and scheduling service appointments across our dealership locations.

You will engage customers professionally, enter data accurately, conduct post-service follow-ups, and collaborate with a team to drive continuous improvement. This role offers growth within a family-owned business with 40+ years of industry service.