Customer Experience Specialist - Service & Resolution

Talentify; Lewisville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a Customer Service Representative to respond to inquiries via telephone, email, and walk-ins, providing resolution to routine issues and guiding non-routine questions to the appropriate departments. You will analyze client needs and coordinate with other service teams for follow-up.

Responsibilities include processing payments, handling complaints, and offering back-up support to the sales counter.

Qualifications

• High School degree required; associates degree preferred.
• 2-4 years of relevant customer service experience.
• Strong interpersonal and communication skills.
• Computer literacy including MS Word, Excel, and email.

Responsibilities

• Respond to customer inquiries by phone, email, and walk-ins.
• Resolve routine and some non-routine problems; communicate solutions.
• Analyze customer service needs and coordinate with other departments.
• Provide back-up support to the sales counter with walk-ins and calls.

Skills

Interpersonal skills

Verbal and written communication

Under pressure performance

Attention to detail

Diplomacy and professionalism

MS Word, Excel, and email literacy

Education

High School Diploma or GED

Associates' Degree

Job description

Talentify is seeking a Customer Service Representative to respond to inquiries via telephone, email, and walk-ins, providing resolution to routine issues and guiding non-routine questions to the appropriate departments. You will analyze client needs and coordinate with other service teams for follow-up.

Responsibilities include processing payments, handling complaints, and offering back-up support to the sales counter.