Client Care Specialist - Service & Support

Talentify; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a customer service representative to research, analyze, and resolve client service requests and complaints. The role involves answering questions about existing contracts and products, providing accurate information, and handling inquiries via phone, email, or chat.

Responsibilities include making outbound follow-up calls, processing policy-related transactions, and maintaining documentation in Salesforce.

Qualifications

• High School Diploma GED is required.
• Proven experience managing and resolving client issues.
• Demonstrated experience providing excellent service.
• Demonstrated experience working effectively within a team.
• Previous contact center experience preferred but not required.
• Provide examples showing accuracy in high-volume work and multiple duties.
• Provide examples showing flexibility to meet department demands.
• Excellent verbal and written communication skills with proper punctuation, diction and style.
• Ability to prepare correspondence, reports and forms using prescribed formats.
• Ability to receive, organize and manage large amounts of diverse information and documentation.
• Must handle confidential information discreetly.
• Working knowledge of word processing applications.

Responsibilities

• Reviews, researches and analyzes policy data to resolve inquiries via telephone, written correspondence, email or online chat.
• Answers client inquiries or concerns with accurate information about contracts and products.
• Provides professional service and makes independent decisions, escalating to management when needed.
• Conducts outbound calls to follow up on prior client concerns.
• Manages status requests and resolves questions that do not require a licensed representative.
• Maintains Salesforce Customer First Platform records and uses administration systems to service clients.
• Develops positive relationships with internal and external clients.

Skills

Client issue resolution

Excellent service

Teamwork

Communication skills

Attention to accuracy

Education

High School Diploma GED

Tools

Salesforce

Job description

Talentify is seeking a customer service representative to research, analyze, and resolve client service requests and complaints. The role involves answering questions about existing contracts and products, providing accurate information, and handling inquiries via phone, email, or chat.

Responsibilities include making outbound follow-up calls, processing policy-related transactions, and maintaining documentation in Salesforce.