Customer Experience Specialist - Sales & Service

Regency Management Services; Manchester (NH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health/Dental/Vision

Employer-paid life insurance

401(k) Profit-Sharing

Recognition programs

Paid sick days

Paid vacation & holidays

Employee assistance program

Employee discount

Job summary

Ashley Home Store Furniture in Manchester, NH is seeking a Retail Office Associate who will process orders, handle payments, and provide courteous customer service. The role emphasizes accuracy, multi-tasking, and a positive customer-focused attitude.

The position requires a high school diploma or GED, strong computer skills, and solid cash handling capabilities. Experience with Outlook/Word/Excel is beneficial, and bilingual ability is a plus. Great benefits accompany this opportunity.

Qualifications

• High School diploma or GED required.
• Strong business acumen and excellent verbal/listening skills.
• Solid knowledge of computer literacy (Outlook, Word, Excel).
• Strong cash handling skills and ability to calculate figures (discounts, percentages).
• Strong interpersonal and human relations skills.
• Proven analytical and problem-solving abilities.
• Ability to respond to inquiries or complaints with sound judgment.

Responsibilities

• Enter customer orders into the system accurately.
• Process payments to proper accounts.
• Secure cash and other tenders.
• Prepare daily deposits per company policies.
• Answer calls and respond to customer queries promptly.
• Schedule deliveries convenient for customers.
• Maintain open orders and communicate status to customers.
• Assist with showroom displays and other tasks as needed.

Skills

Customer service

Verbal communication

Listening skills

Cash handling

Analytical thinking

Problem solving

Team player

Bilingual (plus)

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ashley Home Store Furniture in Manchester, NH is seeking a Retail Office Associate who will process orders, handle payments, and provide courteous customer service. The role emphasizes accuracy, multi-tasking, and a positive customer-focused attitude.

The position requires a high school diploma or GED, strong computer skills, and solid cash handling capabilities. Experience with Outlook/Word/Excel is beneficial, and bilingual ability is a plus. Great benefits accompany this opportunity.