Customer Service Representative

Regency Management Services; Manchester (NH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health/Dental/Vision

Employer-paid life insurance

401(k) Profit-Sharing

Recognition programs

Paid sick days

Paid vacation & holidays

Employee assistance program

Employee discount

Job summary

Ashley Home Store Furniture in Manchester, NH is seeking a Retail Office Associate who will process orders, handle payments, and provide courteous customer service. The role emphasizes accuracy, multi-tasking, and a positive customer-focused attitude.

The position requires a high school diploma or GED, strong computer skills, and solid cash handling capabilities. Experience with Outlook/Word/Excel is beneficial, and bilingual ability is a plus. Great benefits accompany this opportunity.

Qualifications

• High School diploma or GED required.
• Strong business acumen and excellent verbal/listening skills.
• Solid knowledge of computer literacy (Outlook, Word, Excel).
• Strong cash handling skills and ability to calculate figures (discounts, percentages).
• Strong interpersonal and human relations skills.
• Proven analytical and problem-solving abilities.
• Ability to respond to inquiries or complaints with sound judgment.

Responsibilities

• Enter customer orders into the system accurately.
• Process payments to proper accounts.
• Secure cash and other tenders.
• Prepare daily deposits per company policies.
• Answer calls and respond to customer queries promptly.
• Schedule deliveries convenient for customers.
• Maintain open orders and communicate status to customers.
• Assist with showroom displays and other tasks as needed.

Skills

Customer service

Verbal communication

Listening skills

Cash handling

Analytical thinking

Problem solving

Team player

Bilingual (plus)

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job DetailsJob Location: Manchester, NH 03103Position Type: Full TimeSalary Range: $17.00 - $17.00 HourlyFull–Time and Part-Time Career Opportunities

Our Retail Office Associates are the cornerstones of our success. You can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement!

Retail Office Associates treat our customers in a cordial, respectful manner of delivering a world-class customer experience, both in-person and over the phone. Retail Office Associates are computer savvy, can multi-task, have strong interpersonal skills, and are career-minded team players that set the benchmark high for true customer service professionals. Retail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.

Benefits of working for us!

• We offer National Health, Dental, and Vision coverage
• Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
• 401(k) Profit-Sharing Plan
• Recognition and reward programs
• Paid Sick Days
• Paid Vacation, Holidays (Thanksgiving and Christmas)
• Employee Assistance Program

Our prices are already low, but why not more!Generous Employee Discount

#HPR25

Qualifications

• Have a High School diploma or GED
• Have strong business acumen and Excellent verbal and listening skills
• Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
• Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Strong interpersonal and human relations skills
• Proven analytical and problem-solving skills
• Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
• Be able to lift/ move up to 25 pounds, regularly
• Being bilingual is a plus

Job Responsibilities

• Enter customer orders into the system accurately and completely
• Process payment to proper accounts
• Responsible for security of cash and other legal tenders
• Prepare daily deposits in accordance with Company policies and procedures
• Answer incoming calls and respond to customer queries in a timely and courteous manner
• Schedule deliveries that are convenient for the customers and comply with company procedures
• Maintain all open orders and courteously communicate status with customers
• Work daily reports according to Company requirements
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
• Assist Office Manager when needed

We are an Equal Employment Opportunity (“EEO”) / ADA Employer