Customer Experience Specialist – SaaS Onboarding

ingrammicro; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Job summary

Ingram Micro is seeking a Customer Experience Representative to drive customer success and maximize value from the Xvantage platform. You will collaborate with customers, vendors, and internal teams to deliver exceptional service and growth opportunities.

The role emphasizes onboarding, adoption, and strong relationship management across a fast-paced environment. Base pay reflects U.S. market ranges for this position.

Qualifications

• Associate degree or 5+ years in customer-facing roles; alternative combo acceptable.
• 3+ years in customer service, success, account management, or sales support.
• Strong communication, problem solving, and relationship-building skills.

Responsibilities

• Build and maintain strong customer relationships through proactive engagement and support.
• Drive onboarding, training, and adoption of the Xvantage platform.
• Partner with sales to identify needs and recommend solutions.
• Support acquisition, pipeline, upgrades, and cross-sell opportunities.
• Collaborate with vendors and cross-functional teams to resolve issues.

Skills

Customer service

Account management

Problem solving

Relationship building

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Salesforce

Zendesk

Dynamics

Job description

Ingram Micro is seeking a Customer Experience Representative to drive customer success and maximize value from the Xvantage platform. You will collaborate with customers, vendors, and internal teams to deliver exceptional service and growth opportunities.

The role emphasizes onboarding, adoption, and strong relationship management across a fast-paced environment. Base pay reflects U.S. market ranges for this position.