Customer Experience & Adoption Specialist (Xvantage)

Ingram Micro Czech Republic; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Job summary

Ingram Micro is seeking a Customer Experience Representative to drive customer success by increasing adoption and value of the Xvantage platform. You will engage with customers, vendors, and internal teams to provide excellent service, recommend solutions, and support growth initiatives.

The role emphasizes onboarding, relationship-building, and proactive problem-solving in a fast-paced environment, with visibility into renewals and expansion opportunities.

Qualifications

• Requires 3+ years in customer service, customer success, account management, sales support, or another customer-facing role.
• Experience with CRM platforms such as Salesforce, Dynamics, or Zendesk is preferred.
• Proficiency with Microsoft Office and CRM tools; strong communication and problem-solving skills.

Responsibilities

• Build and maintain strong customer relationships through proactive engagement and support.
• Drive onboarding, training, and adoption of the Xvantage platform.
• Partner with sales to identify customer needs and recommend solutions.
• Support customer acquisition, pipeline development, upgrades, and cross-sell opportunities.
• Collaborate with vendors and cross-functional teams to resolve issues and deliver customer success.
• Utilize platform data to identify growth opportunities and improve outcomes.
• Manage inquiries, escalations, and follow-up with accountability.

Skills

Customer service

Communication

Relationship-building

Sales support

Account management

Education

Associate degree

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Salesforce

Dynamics

Zendesk

Job description

Ingram Micro is seeking a Customer Experience Representative to drive customer success by increasing adoption and value of the Xvantage platform. You will engage with customers, vendors, and internal teams to provide excellent service, recommend solutions, and support growth initiatives.

The role emphasizes onboarding, relationship-building, and proactive problem-solving in a fast-paced environment, with visibility into renewals and expansion opportunities.