Customer Experience Representative

Ingram Micro; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off

Parental leave

Job summary

Ingram Micro seeks a Customer Experience Representative to drive customer success by increasing adoption and utilization of the Ingram Micro Xvantage platform. You will work closely with customers, vendors and internal teams to deliver exceptional service and build strong relationships.

You will lead onboarding, training, and adoption efforts, partner with sales to identify needs, and support renewal and growth initiatives while ensuring high-quality customer outcomes.

Qualifications

• Associate degree or 3+ years of relevant experience.
• 3+ years in customer service, customer success, or a related role.
• Experience with CRM platforms and MS Office.

Responsibilities

• Build and maintain strong customer relationships through proactive engagement and support.
• Drive customer onboarding, training, and adoption of the Xvantage platform.
• Partner with sales to identify needs and recommend solutions.
• Support customer acquisition, pipeline development, upgrades, and cross-sell opportunities.
• Collaborate with vendors and cross-functional teams to resolve issues and deliver customer success.
• Utilize platform data to identify growth opportunities and improve outcomes.
• Manage inquiries, escalations, and follow-ups with accountability.

Skills

Communication

Problem-solving

Relationship building

Prioritization

Customer-centric

Time management

Education

Associate degree

Bachelor's degree (preferred)

Tools

Salesforce

Dynamics

Zendesk

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Customer Experience Representative

About The Role

As a Customer Experience Representative, you will help drive customer success by increasing adoption and utilization of the Ingram Micro Xvantage™ platform. Working closely with customers, vendors, and internal teams, you will deliver exceptional service, provide solution recommendations, support business growth initiatives, and help customers maximize value from our technology platform.

Key Responsibilities

• Build and maintain strong customer relationships through proactive engagement and support.
• Drive customer onboarding, training, and adoption of the Xvantage™ platform.
• Partner with sales teams to identify customer needs and recommend solutions.
• Support customer acquisition, pipeline development, upgrades, and cross-sell opportunities.
• Collaborate with vendors and cross-functional teams to resolve issues and deliver customer success.
• Utilize customer and platform data to identify growth opportunities and improve outcomes.
• Manage customer inquiries, escalations, and follow-up activities with a high level of accountability.

Required Qualifications

• Associate degree and 3+ years of relevant experience; OR High School Diploma/GED and 5+ years of relevant experience; OR equivalent combination of education and experience.
• 3+ years of experience in customer service, customer success, account management, sales support, client services, or another customer-facing role.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and customer relationship management tools.
• Customer-focused mindset with a commitment to delivering exceptional service.

Preferred Qualifications

• Bachelor's degree in Business, Communications, Technology, or a related field.
• Experience in technology, SaaS, telecommunications, distribution, or a related industry.
• Experience with CRM platforms such as Salesforce, Dynamics, or Zendesk.
• Experience with customer onboarding, enablement, training, or adoption programs.
• Experience supporting renewals, customer growth, cross-selling, or retention initiatives.

Why Ingram Micro?

At Ingram Micro, you'll join a global technology leader committed to innovation, collaboration, and career growth. You'll have the opportunity to work with industry-leading partners, develop new skills, and make a meaningful impact on customer success while building your future in a dynamic and inclusive environment.

Let’s shape tomorrow.

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.