Senior Customer Experience Specialist — B2B Solutions

Ingram Micro; Scottsdale (AZ); On-site; USD 56,000 - 90,000; Full time

Job summary

Ingram Micro is seeking a Senior Customer Experience Representative to deliver exceptional service in a fast-paced environment. You will resolve inquiries, coordinate solutions across Sales, Technical Support, Billing, and Operations, and ensure every interaction reflects professionalism and service excellence.

The ideal candidate has a Bachelor’s degree or equivalent, 3+ years in customer-facing roles, and proven ability to handle complex escalations with strong communication and

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years in Customer Service/Support/The Customer Experience field.
• Minimum 1 year handling complex issues or escalations.
• Strong communication and problem-solving abilities; detail-oriented.

Responsibilities

• Serve as primary contact for inquiries about products, orders, shipments, returns, and billing.
• Resolve inquiries with timely, accurate solutions and excellent service.
• Research and resolve complex issues using internal systems.
• Coordinate with Sales, Technical Support, Billing, and Operations.
• Document interactions and resolutions in company systems.
• Investigate shipment status and order discrepancies; provide updates.
• Identify recurring issues and report trends to drive improvement.
• Create and maintain customer-facing and internal documentation.
• Assist with process improvements to increase efficiency and satisfaction.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Time management

Team collaboration

Education

Bachelor’s degree

Tools

CRM platforms

Databases

Business applications

Job description

Ingram Micro is seeking a Senior Customer Experience Representative to deliver exceptional service in a fast-paced environment. You will resolve inquiries, coordinate solutions across Sales, Technical Support, Billing, and Operations, and ensure every interaction reflects professionalism and service excellence.

The ideal candidate has a Bachelor’s degree or equivalent, 3+ years in customer-facing roles, and proven ability to handle complex escalations with strong communication and