Customer Experience Specialist — Retail Paint & Coatings

Socket.dev; Santa Rosa Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support wholesale and retail customers at Store #2449 in Santa Rosa Beach, FL. You will determine customer needs, answer questions about products, and recommend the right solutions to drive satisfaction and sales.

Responsibilities include resolving concerns promptly, maintaining product knowledge, and upholding store standards to ensure a high-quality customer experience.

Qualifications

• Experience in customer service or retail preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and resolve issues.

Responsibilities

• Assist wholesale and retail customers to determine their needs and answer questions about Sherwin-Williams products.
• Recommend the right solutions to customers based on needs and product knowledge.
• Promote store products and help meet sales goals while delivering excellent service.
• Promptly resolve customer concerns and ensure customer satisfaction.
• Maintain up-to-date product knowledge and store visual standards.

Skills

Customer service

Retail experience

Communication skills

Problem solving

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support wholesale and retail customers at Store #2449 in Santa Rosa Beach, FL. You will determine customer needs, answer questions about products, and recommend the right solutions to drive satisfaction and sales.

Responsibilities include resolving concerns promptly, maintaining product knowledge, and upholding store standards to ensure a high-quality customer experience.