Paint Store Customer Service Pro

Sherwin-Williams; Destin (FL); On-site; USD 40,116,000 - 51,577,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support our retail stores in Destin, Florida. You will work with wholesale and retail customers to identify needs, answer questions about Sherwin-Williams products, and recommend solutions while resolving concerns and maintaining high product quality and store standards.

You will aim to deliver excellent customer service and help achieve store sales goals, with responsibilities ranging from in-person assistance to order processing and

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support our retail stores in Destin, Florida. You will work with wholesale and retail customers to identify needs, answer questions about Sherwin-Williams products, and recommend solutions while resolving concerns and maintaining high product quality and store standards.

You will aim to deliver excellent customer service and help achieve store sales goals, with responsibilities ranging from in-person assistance to order processing and