Customer Experience Specialist - Retail (ESOP + Benefits)

Socket.dev; Evansville (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

ESOP

Stock options plan

401K plan

Paid Time Off

Opportunity for advancement

Job summary

Big Sandy Superstore in Evansville, IN seeks a Customer Relations Specialist to help customers with warranty issues, product concerns, and order processing. You will provide courteous service, verify order details, and support store operations to ensure a positive experience.

Excellent communication and Microsoft Office skills are required; high school diploma or equivalent; full-time position with generous benefits and advancement opportunities.

Qualifications

• High school diploma or equivalent.
• Previous clerical experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and numerical reasoning abilities.
• Proficiency with Microsoft Office.
• Ability to manage multiple tasks accurately.
• Customer service experience with orders processing or cashier duties.

Responsibilities

• Verifies order information, identifies and corrects discrepancies.
• Completes documentation and processes cash balances, deliveries, and orders per guidelines.
• Provides phone, counter, payment handling, and inquiry resolution support.
• Handles credit applications, payments and financing paperwork.
• Communicates professionally with internal and external staff.
• Maintains accurate files to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Job description

Big Sandy Superstore in Evansville, IN seeks a Customer Relations Specialist to help customers with warranty issues, product concerns, and order processing. You will provide courteous service, verify order details, and support store operations to ensure a positive experience.

Excellent communication and Microsoft Office skills are required; high school diploma or equivalent; full-time position with generous benefits and advancement opportunities.