Customer Experience Specialist | PTO, Bonus & IRA Match

Costar Imports; Gretna (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 80 hours

Sick leave 40 hours

Holiday pay

Annual performance bonus

IRA plan with company match

Job summary

Costar Imports is seeking dedicated Customer Service Specialists to join our team. You will handle customer inquiries, resolve issues, and provide detailed product information to support decisions.

A customer-centric attitude and strong multitasking ability are essential in our fast-paced environment. The role emphasizes collaboration across departments to ensure timely deliveries and high customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively.
• Customer-centric attitude and dedication to service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues with a positive and solution-focused approach.
• Process orders, forms, applications, and requests accurately and efficiently.
• Provide detailed information about products and services to aid decision-making.
• Maintain knowledge of inventory and company policies to provide accurate assistance.
• Collaborate with internal teams to ensure customer needs are addressed and deliveries are timely.
• Document customer interactions and transactions in the CRM system.

Skills

Customer service

Verbal communication

Written communication

CRM systems

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Costar Imports is seeking dedicated Customer Service Specialists to join our team. You will handle customer inquiries, resolve issues, and provide detailed product information to support decisions.

A customer-centric attitude and strong multitasking ability are essential in our fast-paced environment. The role emphasizes collaboration across departments to ensure timely deliveries and high customer satisfaction.