Customer Care Specialist — Growth, Team‑Oriented, PTO

RB Global Inc.; Knoxville (TN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match up to 4%

15 days PTO per year

Health insurance (medical, dental, and

Job summary

IAA Holdings, LLC is seeking Customer Service Representatives to enhance our branches and service centers. You will engage customers in person and across phone and mail channels, contributing to team-oriented service and branch growth.

Role emphasizes clear communication, data entry accuracy, and a proactive, professional customer experience. Training is provided; healthy benefits and a path to growth are highlighted in the description.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist peers.
• Digital literacy and proficient use of basic office software.
• Strong time management and organizational skills.
• Positive attitude and professional demeanor.
• Ability to work independently and take initiative.
• Strong interpersonal communication and customer service mindset.
• Professional and clean appearance suitable for customer-facing roles.

Responsibilities

• Provide customer support through mail, telephone, and direct contact.
• Process orders, assignments, and enter data into internal systems.
• Reference pricing and delivery information for customers.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing, filing, and related clerical duties.
• Prepare paperwork for auction day and secure approvals.
• Assist with other duties around the office as needed.

Skills

Communication skills

Team player

Digital literacy

Time management

Positive attitude

Independent worker

Interpersonal skills

Professional appearance

Job description

IAA Holdings, LLC is seeking Customer Service Representatives to enhance our branches and service centers. You will engage customers in person and across phone and mail channels, contributing to team-oriented service and branch growth.

Role emphasizes clear communication, data entry accuracy, and a proactive, professional customer experience. Training is provided; healthy benefits and a path to growth are highlighted in the description.