Customer Experience Specialist - Propane & Home Heating

Forward Energy; Michigan; On-site; USD 32,000 - 36,000; Full time

Job summary

Forward Energy is seeking a Customer Service Representative at the Oscoda office to deliver friendly, professional support to customers by phone and in person. You will handle home heating and propane inquiries, process orders, accept payments, and keep accurate records.

This role emphasizes teamwork, data entry, and multitasking in a fast-paced environment, with opportunities to grow within a longstanding Michigan family-owned company that serves propane and home-heating customers throughout

Qualifications

• Proficiency with Microsoft Outlook, Word and Excel.
• Strong data-entry and organizational skills with attention to detail.
• Excellent verbal and written communication abilities.
• Previous customer service experience and professional phone etiquette.
• Ability to multitask, adapt to changing priorities, and work well in a team.

Responsibilities

• Answer customer inquiries by phone and in person with professionalism and courtesy.
• Process home heating and propane orders accurately and efficiently.
• Accept customer payments and assist with account-related questions.
• Resolve customer concerns and complaints promptly and professionally.
• Maintain accurate customer records and data within company systems.
• Perform filing, data entry, and other administrative duties as assigned.
• Collaborate with team members to ensure an excellent customer experience.

Skills

MS Office (Outlook/Word/Excel)

Data entry

Verbal & written communication

Customer service experience

Multitasking & adaptability

Team collaboration

Job description

Forward Energy is seeking a Customer Service Representative at the Oscoda office to deliver friendly, professional support to customers by phone and in person. You will handle home heating and propane inquiries, process orders, accept payments, and keep accurate records.

This role emphasizes teamwork, data entry, and multitasking in a fast-paced environment, with opportunities to grow within a longstanding Michigan family-owned company that serves propane and home-heating customers throughout