Propane & Energy Customer Support Specialist

Hopkins Propane; Eufaula (OK); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with 6% company match

Paid time off

Referral bonus program

AD&D insurance

Job summary

Hopkins Propane, a Meritum Energy Holdings company in Eufaula, OK, is seeking a motivated Customer Service Representative. You will interact with customers via telephone, email, or in person to provide support, resolve inquiries, and serve as a liaison between customers and the company.

You will also assist walk-in customers and support bottle dock operations as needed. Requirements include a high school diploma and at least two years of customer service experience.

Qualifications

• Excellent interpersonal, communication, and problem-solving skills.
• Service-oriented and the ability to resolve customer grievances.
• Proficient with Microsoft Office and able to quickly learn new software.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company.
• Collects and enters orders for new or additional products or services.
• Assists walk-in customers, processes cylinder sales and payments, and supports bottle dock operations as needed.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Skills

Interpersonal skills

Communication skills

Problem-solving

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hopkins Propane, a Meritum Energy Holdings company in Eufaula, OK, is seeking a motivated Customer Service Representative. You will interact with customers via telephone, email, or in person to provide support, resolve inquiries, and serve as a liaison between customers and the company.

You will also assist walk-in customers and support bottle dock operations as needed. Requirements include a high school diploma and at least two years of customer service experience.