Customer Experience Specialist - Propane & Energy

Pico Propane and Fuels; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

Hopkins Propane, a Meritum Energy Holdings company in Eufaula, OK, is seeking a motivated customer service representative. The CSR will interact with customers by proactively addressing inquiries and resolving concerns, while assisting walk-in customers and supporting bottle dock operations as needed.

Our team prioritizes service, efficiency, and safety. Qualities include excellent communication, problem-solving skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Minimum two (2) years of customer service experience.
• Experience in high-volume phone call settings preferred.
• Experience in the propane, fuel, or energy industry preferred.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
• Collects and enters orders for new or additional products or services
• Assists walk‑in customers, processes cylinder sales and payments, and supports bottle dock operations as needed
• Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Performs other related duties as assigned

Skills

Interpersonal skills

Communication

Problem solving

Customer service

Microsoft Office

Phone support

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hopkins Propane, a Meritum Energy Holdings company in Eufaula, OK, is seeking a motivated customer service representative. The CSR will interact with customers by proactively addressing inquiries and resolving concerns, while assisting walk-in customers and supporting bottle dock operations as needed.

Our team prioritizes service, efficiency, and safety. Qualities include excellent communication, problem-solving skills, and proficiency with Microsoft Office.