Customer Experience Specialist - Print & POS Expert

AlphaGraphics Northbrook / Deerfield; American Fork (UT); Presencial; USD 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental

Vision

Flexible Spending Account

Retirement account matching

Paid time off

Holiday Schedule including your Birth

Planet Fitness Program

Employee discount

Resumo da oferta

Alphagraphics is seeking a Customer Service Representative to greet customers in person and over the phone, assist with product recommendations, and process orders at the front counter. You will learn and operate the POS system, quotes, and order entry while maintaining a high level of customer satisfaction.

The role emphasizes reliability, attention to detail, and a willingness to learn, with opportunities for advancement and certification as a Print Specialist.

Qualificações

• Proficient with Microsoft Office and MIS systems.
• Strong communication and customer-service skills required.
• Able to multi-task in a fast-paced environment.
• Good math skills and basic computer experience for POS entries.

Responsabilidades

• Greets customers in person at the front counter.
• Answers the phone and states name and company clearly.
• Processes callers through the phone system and transfers as needed.
• Identifies customer projects by asking key questions.
• Notifies customers when orders are completed and follows up on estimates and orders.
• Maintains front counter cleanliness and filing systems.
• Takes messages for team members and refers to inside sales when appropriate.
• Trains to cover holidays and illnesses and supports sales as needed.

Conhecimentos

Microsoft Office

MIS system

Customer service

Math skills

POS software

Communication

Friendly demeanor

Multi-tasking

Ferramentas

POS system

MIS system

Descrição da oferta de emprego

Alphagraphics is seeking a Customer Service Representative to greet customers in person and over the phone, assist with product recommendations, and process orders at the front counter. You will learn and operate the POS system, quotes, and order entry while maintaining a high level of customer satisfaction.

The role emphasizes reliability, attention to detail, and a willingness to learn, with opportunities for advancement and certification as a Print Specialist.