Customer Experience Specialist - Part Time

Socket.dev; Santa Fe (NM); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401(k) match

ESOP

PTO

Paid Training

Propane savings

Job summary

Ferrellgas is hiring a Part-Time Customer Service Specialist to provide exceptional service via inbound and outbound communications. You will support customers and collaborate with internal teams to ensure a high-quality experience, driving business growth.

The role emphasizes strong communication, problem solving, and teamwork, with benefits including training and a company-matched 401(k) plus ESOP, PTO, and exclusive savings on propane.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong typing and data entry skills.
• Excellent written and verbal communication, team-building.
• Proficient in Microsoft Office including Excel, Word, Access.

Responsibilities

• Answer phones, chat, social media, or email professionally.
• Maintain and update customer accounts accurately.
• Schedule deliveries and assist with basic pricing questions.
• Handle general customer issues and basic de-escalation per policy.

Skills

Customer service

Negotiation

Data entry

Communication

Education

High School Diploma

Tools

MS Office

Job description

Ferrellgas is hiring a Part-Time Customer Service Specialist to provide exceptional service via inbound and outbound communications. You will support customers and collaborate with internal teams to ensure a high-quality experience, driving business growth.

The role emphasizes strong communication, problem solving, and teamwork, with benefits including training and a company-matched 401(k) plus ESOP, PTO, and exclusive savings on propane.