Customer Experience Specialist - Orders & Shipping

Axios Professional Recruitment; Lowell (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A staffing firm in West Michigan is seeking an experienced Customer Care Specialist in Lowell, Michigan. The role involves interacting with customers, resolving inquiries, and managing orders to maintain satisfaction and loyalty. Key responsibilities include answering calls, entering orders, and coordinating shipments. The ideal candidate should demonstrate strong critical thinking and problem-solving abilities, along with effective communication skills. This full-time position offers an opportunity to be part of an employee-owned company with a focus on meaningful careers.

Qualifications

• Able to think critically and exercise independent judgment.
• Skilled at analyzing data and identifying trends.
• Knowledgeable about company products and services.
• Composed under pressure and able to handle stressful situations.
• Detail-oriented with strong organizational skills.

Responsibilities

• Answer consumer and commercial phone calls effectively.
• Enter and manage orders within Manage 2000.
• Proactively communicate with customers regarding orders and issues.
• Provide weights and measurements for sales quotes.
• Communicate with freight forwarders for shipping quotes.
• Convert sales quotes into orders and correct discrepancies.
• Coordinate freight shipments and prepare required documentation.

Skills

Critical thinking

Data analysis

Product knowledge

Stress management

Problem-solving

Team collaboration

Organizational skills

Effective communication

Self-motivated

Tools

Manage 2000

Job description

A staffing firm in West Michigan is seeking an experienced Customer Care Specialist in Lowell, Michigan. The role involves interacting with customers, resolving inquiries, and managing orders to maintain satisfaction and loyalty. Key responsibilities include answering calls, entering orders, and coordinating shipments. The ideal candidate should demonstrate strong critical thinking and problem-solving abilities, along with effective communication skills. This full-time position offers an opportunity to be part of an employee-owned company with a focus on meaningful careers.