Customer Care Specialist

Axios Professional Recruitment; Lowell (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A staffing firm in West Michigan is seeking an experienced Customer Care Specialist in Lowell, Michigan. The role involves interacting with customers, resolving inquiries, and managing orders to maintain satisfaction and loyalty. Key responsibilities include answering calls, entering orders, and coordinating shipments. The ideal candidate should demonstrate strong critical thinking and problem-solving abilities, along with effective communication skills. This full-time position offers an opportunity to be part of an employee-owned company with a focus on meaningful careers.

Qualifications

• Able to think critically and exercise independent judgment.
• Skilled at analyzing data and identifying trends.
• Knowledgeable about company products and services.
• Composed under pressure and able to handle stressful situations.
• Detail-oriented with strong organizational skills.

Responsibilities

• Answer consumer and commercial phone calls effectively.
• Enter and manage orders within Manage 2000.
• Proactively communicate with customers regarding orders and issues.
• Provide weights and measurements for sales quotes.
• Communicate with freight forwarders for shipping quotes.
• Convert sales quotes into orders and correct discrepancies.
• Coordinate freight shipments and prepare required documentation.

Skills

Critical thinking

Data analysis

Product knowledge

Stress management

Problem-solving

Team collaboration

Organizational skills

Effective communication

Self-motivated

Tools

Manage 2000

Job description

Axios Professional Recruitment is seeking an experienced Customer Care Specialist to support one of our manufacturing clients in Lowell, Michigan. This is a full time, hourly position that reports to the Customer Experience Lead. The Customer Care Specialist is responsible for interacting directly with customers, addressing inquiries, resolving issues, and providing information about products, ultimately aiming to maintain customer satisfaction and loyalty.

Responsibilities:

• Answer consumer and commercial phone calls, providing timely and effective solutions
• Enter and manage orders within Manage 2000
• Communicate proactively with customers regarding orders, updates, and issue resolution
• Provide weights and measurements for sales quotes
• Communicate with freight forwarders to obtain shipping quotes
• Convert sales quotes into orders and correcting discrepancies as needed
• Coordinate freight shipments and preparing required shipping documentation

Qualifications & Skills:

• Able to think critically and exercise independent judgment and discretion
• Skilled at analyzing data and identifying trends
• Knowledgeable about company products, services, and policies
• Composed under pressure and able to handle stressful situations
• Results-oriented and solution-focused with strong problem-solving abilities
• A collaborative team player
• Detail-oriented with strong organizational skills
• An effective communicator, both verbally and in writing
• Self-motivated with a strong sense of urgency and willingness to learn

Axios Professional Recruitment is an entirely employee-owned company and the largest independent staffing firm in West Michigan. Since 1988, we’ve helped connect more than 300,000 people with meaningful, long-term career opportunities. Our mission is to match people with careers- not just jobs.