Customer Service Representative

MCC; Fountain Inn (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

Paid holidays

Growth opportunities

Team culture

Job summary

MCC is seeking a Customer Service professional to join our team in Fountain Inn, SC. You will be the frontline contact for customers, delivering accurate order and shipment information and coordinating across departments to meet commitments.

You will develop product and process knowledge as you support order entry, tracking, and issue resolution. This role emphasizes problem solving, organization, and a customer-first mindset in a high-tech manufacturing environment.

Responsibilities

• Deliver outstanding customer service to assigned accounts.
• Serve as the primary contact for customers, providing accurate order and shipment information.
• Manage each order from entry through shipment with internal teams to keep flow smooth.
• Investigate customer needs and provide the best possible solutions.
• Communicate proactively with updates and issue resolution.
• Collaborate with Operations, Planning, Quality, Sales and others to keep orders on track.
• Contribute to a positive team environment and help meet plant goals.
• Adapt communication approach to different perspectives for effective teamwork.

Job description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Help deliver the world-class service MCC is known for.

Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally. You'll work closely with multiple departments, develop deep product and customer knowledge, and help keep our operations running smoothly.

If you enjoy solving problems, staying organized, and creating positive experiences for others, this is an opportunity to build a strong career in a growing, high-tech manufacturing environment.

Why You'll Love Working at MCC

• Competitive pay
• Full benefits package: medical, dental, vision, disability, life insurance, and 401(k)
• Paid holidays including New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays
• Growth opportunities within Customer Service, Quality, Operations, or Account Management
• A team culture built on collaboration, support, and continuous improvement

What You'll Do

• Deliver Outstanding Customer Service
• Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.
• Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.
• Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.
• Communicate proactively - providing updates, resolving issues quickly, and helping customers anticipate next steps.
• Develop a strong understanding of MCC's products, manufacturing processes, systems, and service model.
• Support Collaboration Across the Plant (includes all GRE - Radius item creation, WebCenter proofing and proof distribution, submitting RFQs to Estimating for existing work)
• Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.
• Contribute to a positive team environment and assist teammates as needed to meet plant goals.
• Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

Key Performance Expectations

• Accuracy: Correct and complete entry of orders and releases.
• Volume: Efficient processing of order volumes within expected timelines.
• Timeliness: Prompt execution of all order and release activities to ensure customer expectations are met.